Ograničeno jamstvo za opremu

• Warranty Terms

  Warranty Coverage

  The Manufacturer of Cryonick Factory fitness and spa equipment provides the following limited warranty, effective from the date of invoice, subject to proper use in accordance with the instruction manual:

  • Structural Frame / Body: 2 years

  • Motors: 1 year

  • Mechanical and Electrical Parts: 1 year

  • Product Labor: 1 year

  • High-Wear Console Items (headphone jacks, USB connectors): 90 days

  • Touch Screens / Media Connectors (color or other types): 90 days

  Jedan optional unlimited post-warranty technical support plan is available upon request.

  ---

  Warranty Service

  1. The Manufacturer undertakes to remedy, free of charge, any defects discovered during the warranty period.

  2. For minor irregularities, replacement parts and instructions will be provided to minimize downtime.

  3. For serious malfunctions, the Manufacturer will dispatch either its own service team or an authorized service representative to complete the repair.

  4. Repairs will be completed within 90 days of the date of proper notification.

  ---

  Maintenance Recommendation

  For safe and reliable operation, devices and their electrical systems should undergo periodic inspections and maintenance at least once every four (4) months.

  ---

  Warranty Exclusions

  This warranty does not cover defects or damages resulting from:

  • Improper handling, misuse, or operation contrary to the intended purpose.

  • Acts of force majeure (e.g., fire, flood, lightning).

  • Mechanical damage caused by external forces.

  • Modifications, alterations, or unauthorized repairs.

  • Relocation, disassembling, assembling  or installation (reinstallation) of equipment by unauthorized third parties or customer self installation.

  • Damage due to broken or tampered warranty seals.

  ---

  Non-Covered Components

  The warranty excludes:

  • Consumables and Wear Items: connecting cords, plugs, sockets, switches, buttons, batteries, cables, wire covers, belts, pedals, massage mats, decorative strips, aroma containers, etc.

  • Naturally Wear-Prone Components: strips, bearings, ropes, springs, pulleys, hinges, wedges, screw connections, hydraulic parts, leather surfaces, wooden panels or bottoms, pillows, chairs, and other elements subject to natural wear and tear.

  Unless otherwise specified, defects in these components that are caused by normal wear are not covered under this warranty. Only failures due to inherent material or manufacturing defects are considered for review.

• Warranty Exclusions and Limitations

  This limited warranty does not apply to the following:

  1. Software and Digital Systems

     • Sva ažuriranja softvera.

     • Software defects that do not materially and negatively affect the exercise functionality of the product under normal use conditions at the time of installation.

  2. Consumable and Cosmetic Items

     • Consumable goods and cosmetic parts, including plastic or painted surfaces, that are damaged or defaced due to abuse, misuse, accident, improper service or installation, mishandling, or unauthorized modification.

     • Cosmetic, structural, or functional damage (including rust, corrosion, or unusual wear) resulting from failure to follow the maintenance procedures described in the product documentation.

  3. Unauthorized Repairs or Alterations

     • Repairs performed on Cryonick Factory equipment without a valid serial number or where the serial tag has been altered or defaced.

     • Use or incorporation of any non-OEM (Original Equipment Manufacturer) replacement parts.

     • Modifications or design changes made by the user or unauthorized third parties.

  4. Service and Maintenance Exclusions

     • Service calls for correcting improper installation or to instruct users on basic operation of the equipment.

     • Pickup and delivery charges related to repairs.

     • Svi troškovi rada nastali nakon primjenjivog jamstvenog roka za rad.

     • Failure to use required consumables (e.g., non-grease damage to cable raceways).

  5. Components Not Covered

     • RFID tokeni.

     • Traka kabela i sustavi osigurača.

  6. Damage from External Factors

     • Mechanical damage caused intentionally or unintentionally by external forces.

     • Thermal, chemical, or other damage from external factors beyond the Manufacturer’s control (including but not limited to power surges, lightning, flooding, or other force majeure events).

     • Improper protection of equipment from environmental factors such as humidity, temperature, or foreign objects.

     • Operation of equipment despite known faults or damage.

  7. Improper Use

     • Damage resulting from use inconsistent with the instruction manual.

     • Damage caused by improper installation, relocation, or modification of installation settings.

     • Damage caused by misuse, neglect, or deliberate actions by the user or third parties.

  ---

  Technical Support Requests

  All requests for technical support must be submitted via email to:
  [email protected]

Cryonick Factory – Limited Warranty & Service Policy

Service Support

• Technical support is available Monday to Friday, 10:00 AM – 5:30 PM (Pacific Time or Central European Time), subject to availability.

• Service must be booked in advance by contacting VACUACTIVUS via phone or email.

• Warranty service will be provided at the sole discretion of the Manufacturer. If the issue can be resolved by replacement parts, and installation is straightforward, parts will be shipped without dispatching a technician.

• The warranty period begins on the date of purchase, not the date of delivery or installation.

• The Manufacturer does not reimburse or compensate for services performed by unauthorized or third-party technicians, any missed parts or accessories if equipment is installed by customer or third party

Warranty Claim Procedure

Warranty claims must include the following details:

• Recipient Name: ___________________________________

• Place of Installation: _______________________________

• Date of Installation: _______________________________

The recipient confirms receipt of the equipment with an instruction manual and no quality objections.

Recipient Signature: _______________________________

Warranty Conditions & Restrictions

This warranty is valid only under the following conditions:

1. The product was originally installed and serviced by a Cryonick Authorized Service Provider and/or Certified Distributor.

   • Equipment installed or serviced by unauthorized parties, or self-installed by the Buyer, voids the warranty for the entire product.

2. The product remains in the possession of the original purchaser with proof of purchase available.

3. The product has not been subjected to accident, misuse, abuse, improper service, or unauthorized modifications.

4. Claims are made within the warranty period.

5. The warranty does not cover:

   • Damage caused by electrical wiring not compliant with local codes or Cryonick specifications.

   • Failure to perform reasonable and necessary maintenance as described in product documentation.

   • Internet connectivity, ISP service, routers, cabling, or media input compatibility.

   • Changes in broadcast standards, signal quality issues, or compatibility with future services.

   • Accuracy of heart rate monitoring systems (subject to user physiology and external factors).

   • Third-party products, applications, or accessories (e.g., speakers, cables, low-voltage wiring).

   • Labor performed outside manufacturer-authorized locations.

   • Equipment installed outside the country of purchase.

Moving parts bolted to the structural frame (e.g., arms, seat/back pads, cross-ramps, position adjustments) are excluded from the “Structural Frame” warranty.

Disclaimer & Release of Liability

• The warranties herein are the exclusive warranties provided by Cryonick factory and supersede all prior oral or written representations.

• Any implied warranties (merchantability, fitness for purpose) are limited in duration to the express warranty periods above.

• Cryonick disclaims all liability in tort or otherwise for:
  a) Nonconformity or defect beyond express warranty terms.
  b) Damage to property or equipment.
  c) Loss of revenue, profit, or substitute equipment costs.

• Some jurisdictions do not permit limitations on implied warranties or damages, so these restrictions may not apply in all cases.

Exclusive Remedies

If a product fails to conform to warranty terms, the Manufacturer, at its sole discretion, will provide one of the following remedies:

1. Repair of the product.

2. Replacement of the product.

3. Shipment of replacement parts with instructions.

4. Refund of the purchase price.

Warranty service is provided through Authorized Service Centers or Certified Distributors. Authorized Servicers are compensated for warranty service within their normal service areas. Additional trip charges may apply outside those areas.

Exclusion of Consequential and Incidental Damages

The Manufacturer and its suppliers shall not be liable for incidental, indirect, or consequential damages, including but not limited to:

• Equipment damage,

• Property damage,

• Loss of use, revenue, or profit,

• Costs of substitute equipment,

• Additional costs incurred by the Buyer.

This exclusion applies even if the warranty fails in its essential purpose.

Warranty and Payment Status

• All warranty rights, technical support, and customer service are automatically canceled if the Buyer fails to pay the full order amount or service charge within 20 days of delivery or installation.

• Once canceled, warranty coverage cannot be restored, even if the balance is later paid.

• To receive technical support after cancellation, the Buyer must:

  • Pay the full outstanding balance,

  • Sign a special service agreement, and

  • Provide a deposit for technical support.

The Manufacturer assumes no liability for technical issues or equipment operation once warranty coverage is canceled due to non-payment.

Final Provision

This warranty and support policy is provided at the sole discretion of the Manufacturer and is subject to change or withdrawal at any time without notice.